How to Withdraw and make a Deposit on Pionex

How to Withdraw from Pionex

How to Withdraw Crypto from Pionex

Withdraw Crypto on Pionex (Web)

Navigate to the Pionex homepage, go to the [Wallet] section and then click on [Withdraw]. 

Choose the desired cryptocurrency for withdrawal, and ensure that the selected blockchain (network) is supported by both Pionex and the external exchange or wallet, input the address and amount for withdrawal. Additionally, the page provides information on the remaining quota within 24 hours and the associated withdrawal fee. Double-check this information before proceeding with the withdrawal.

Following that, you should choose the identical cryptocurrency and network on the external exchange or wallet. Obtain the corresponding deposit address associated with the selected cryptocurrency and network.

Once you have acquired the address and, if required, the memo/tag, kindly copy and paste them onto the Pionex withdrawal page (alternatively, you can scan the QR code). Finally, proceed to submit the withdrawal request.

Note: For specific tokens, it is essential to include a memo/tag during withdrawal. If a memo/tag is specified on this page, ensure accurate information entry to prevent any potential loss of assets during the asset transfer process.

Caution:

• Cross-chain deposits, where the selected networks on both sides are different, will result in a transaction failure.
• The withdrawal fee is visible on the withdrawal page and will be automatically deducted from the transaction by Pionex.
• If the withdrawal is successfully processed by Pionex but the deposit side does not receive the tokens, it is advisable to investigate the transaction status with the other exchange or wallet involved.

Withdraw Crypto on Pionex (App)

Go to the Pionex App, tap [Account] and then tap [Withdraw].

The page will display the cryptocurrencies in your possession along with the quantity of withdrawable tokens. Following this, you are required to choose the blockchain (network) and input the address and amount for withdrawal. Additionally, the page provides information on the remaining quota within 24 hours and the associated withdrawal fee. Double-check this information before proceeding with the withdrawal.

Following that, you should choose the identical cryptocurrency and network on the external exchange or wallet. Obtain the corresponding deposit address associated with the selected cryptocurrency and network.

Once you have acquired the address and, if required, the memo/tag, kindly copy and paste them onto the Pionex withdrawal page (alternatively, you can scan the QR code). Finally, proceed to submit the withdrawal request.

Note: For specific tokens, it is essential to include a memo/tag during withdrawal. If a memo/tag is specified on this page, ensure accurate information entry to prevent any potential loss of assets during the asset transfer process.

Caution:

• Cross-chain deposits, where the selected networks on both sides are different, will result in a transaction failure.
• The withdrawal fee is visible on the withdrawal page and will be automatically deducted from the transaction by Pionex.
• If the withdrawal is successfully processed by Pionex but the deposit side does not receive the tokens, it is advisable to investigate the transaction status with the other exchange or wallet involved.

Frequently Asked Questions (FAQ)

Why hasn’t my withdrawal arrived on Pionex even though it shows as completed on my external platform/wallet?

This delay is attributed to the confirmation process on the blockchain, and the duration varies based on factors such as the coin type, network, and other considerations. As an illustration, withdrawing USDT via the TRC20 network mandates 27 confirmations, whereas the BEP20 (BSC) network necessitates 15 confirmations.

Withdrawals returned from other exchanges

In certain instances, withdrawals to alternative exchanges might be reversed, requiring manual processing.

While there are no fees for depositing coins into Pionex, withdrawing coins may incur charges from the withdrawal platform. The fees are contingent on the specific coin and network utilized.

If you encounter a situation where your crypto is returned from other exchanges, you can complete a form for asset recovery. We will reach out to you via email within 1-3 business days. The entire process spans up to 10 working days and may involve a fee ranging from 20 to 65 USD or equivalent tokens.

Why is my [Available] balance less than [Total] balance?

The reduction in [Available] balance compared to [Total] balance is typically due to the following reasons:

1. The active trading bots commonly lock funds, rendering them unavailable for withdrawal.
2. Manually placing sell or buy limit orders typically results in the funds being locked and unavailable for use.

What’s the minimum withdrawal amount?

Please refer to the [Fees] page or the [Withdrawal] page for detailed information.

Why is my withdrawal reviewing time so long?

Withdrawals of substantial amounts undergo manual review to ensure security. If your withdrawal has exceeded one hour at this point, kindly reach out to Pionex’s online customer service for further assistance.

My withdrawal has been completed, but I haven’t received it yet.

Kindly review the transfer status on the withdrawal transaction page. If the status indicates [Complete], it signifies that the withdrawal request has been processed. You can further verify the status on the blockchain (network) through the provided "Transaction ID (TXID)" link.

If the blockchain (network) confirms a successful/completed status, yet you have not received the transfer, please reach out to customer service at the receiving exchange or wallet for confirmation.

How to Deposit to Pionex

How to Buy Crypto with Credit Card on Pionex

Buy Crypto with Credit Card (Web)

1. Sign in to your Pionex account and click [Buy Crypto] -- [Express].

2. Choose the preferred platform (AlchemyPay/BANXA/Advcash), input the purchase amount, and then choose the preferred payment (Credit Card/Google Pay/Apple Pay). The system will automatically convert the expected cryptocurrency amount for you. After verifying that the information is accurate, click "Buy" to continue to the payment page.

3. Choose your payment method and click [Card].

4. Provide your credit card information, ensuring that the credit card used is registered under your name, and then click [Confirm].

5. Review the confirm payment details and finalize your order within 15 seconds. After this timeframe, the cryptocurrency’s price and the corresponding amount will be recalculated. Feel free to click [Refresh] to view the most up-to-date market price.

6. You will be directed to your bank’s OTP transaction page. Please follow the on-screen instructions to authenticate and verify the payment.

Buy Crypto with Credit Card (App)

1. Sign in to your Pionex account and tap [Account] -- [Buy Crypto] -- [Third-Party].


2. Choose the preferred platform (AlchemyPay/BANXA/Advcash), input the purchase amount, and then choose the preferred payment (Credit Card/Google Pay/Apple Pay). The system will automatically convert the expected cryptocurrency amount for you. After verifying that the information is accurate, click "Buy" to continue to the payment page.

3. Choose your payment method and tap [Card].

4. Provide your credit card information, ensuring that the credit card used is registered under your name, and then tap [Confirm].

5. Review the confirm payment details and finalize your order within 15 seconds. After this timeframe, the cryptocurrency’s price and the corresponding amount will be recalculated.

6. You will be directed to your bank’s OTP transaction page. Please follow the on-screen instructions to authenticate and verify the payment.

How to Deposit Crypto on Pionex

Deposit Crypto on Pionex (Web)

Before initiating a deposit, you make sure to identify the specific coin and network for the transfer.

For instance, if you plan to withdraw USDT from an external exchange to your Pionex account, navigate to the external exchange’s withdrawal section, select "Withdraw," and choose USDT. Confirm the network that supports USDT withdrawals on the external exchange.

Here’s an illustrative example:

Select the corresponding token and network on the withdrawal platform for the withdrawal. (For instance, if you opt for BSC (BEP20) to withdraw USDT, select a BSC address for USDT.)

It is crucial to note that using the wrong network during a deposit may result in the potential loss of assets.

How to check the deposit address and memo

1. Sign in to the Pionex website and on the top-right of the home page, click [Wallet] -- [Deposit].

2. Choose the cryptocurrency and network for the deposit. Click to [Copy] the deposit address from your Pionex Wallet and [Paste] it into the address field on the platform from which you plan to withdraw cryptocurrency.


Important note: Some cryptocurrencies require the input of a memo/tag. If you encounter a memo/tag, provide all the required information for a successful deposit.

3. Upon confirming the withdrawal request, the transaction undergoes a confirmation process. The duration of this confirmation varies based on the blockchain and its current network traffic. Following the completion of the transfer process, the funds will be promptly credited to your Pionex account.

Caution:

1. Loss of assets may occur if deposited on the wrong network.
2. Withdrawal fees are imposed by the withdrawal exchange/wallet.
3. Upon reaching specific confirmations on the blockchain, you will receive your assets. Refer to the cryptocurrency scan platform for details; for instance, check TRC20 transactions on TRONSCAN.

Deposit Crypto on Pionex (App)

Before initiating a deposit, you make sure to identify the specific coin and network for the transfer.

For instance, if you intend to withdraw USDT from an external exchange to your Pionex account, access the external exchange’s withdrawal section, select "Withdraw," and choose USDT. Verify the network that supports USDT withdrawals on the external exchange.

Here’s an illustrative example:

Select the corresponding token and network on the withdrawal platform for the withdrawal. (For instance, if you opt for BSC (BEP20) to withdraw USDT, select a BSC address for USDT.)

It is crucial to note that using the wrong network during a deposit may result in the potential loss of assets.

How to check the deposit address and memo

1. Access the Pionex app, navigate to the [Account] page, and tap on [Deposit]. 

2. Choose the currency and network for the fund transfer. Tap [Copy] and [Paste] the address into the platform from which you wish to withdraw (alternatively, scan the QR code on the Pionex deposit page).




Important notice: Some cryptocurrencies require the input of a memo/tag. If you encounter a memo/tag, kindly provide the necessary information for a successful deposit.

3. Upon confirming the withdrawal request, the transaction undergoes a confirmation process. The duration of this confirmation varies based on the blockchain and its current network traffic. Following the completion of the transfer process, the funds will be promptly credited to your Pionex account.

Caution:

1. Loss of assets may occur if deposited on the wrong network.
2. Withdrawal fees are imposed by the withdrawal exchange/wallet.
3. Upon reaching specific confirmations on the blockchain, you will receive your assets. Refer to the cryptocurrency scan platform for details; for instance, check TRC20 transactions on TRONSCAN.

How to Deposit Fiat Currency on Pionex

Deposit EUR and Fiat Currencies via SEPA Bank Transfer

1. Sign in to your Pionex account and click [Buy Crypto] -- [Bank Transfer].

2. Select your preferred fiat currency; currently, you have the option to buy USDT using euros, pounds, or reals. Input the desired expenditure amount, select the channel, and click "Deposit".

Important note:

• Before making a purchase, it is necessary to fulfill LV.2 KYC requirements. If you haven’t completed KYC verification, click the "Verify" button and follow the instructions. Once you’ve submitted the required KYC information, you can proceed with your purchase upon successful verification.
• If you haven’t provided an email address, kindly supplement this information. This step may be unnecessary if you’ve already provided your email during the Pionex registration process.
• Please agree to pertinent notifications and take note of the payment limit.

3. Read the precautions carefully. After reading, tick "I agree" and then click "Confirm".

4. Provide additional essential information. At the request of the channel provider, once the required information is provided, a transfer account will be initiated for you. Complete the detailed address, city, and identification expiration date. Typically, the English name and country will be automatically filled based on your KYC. If not, you will need to provide this information. Once you’ve completed filling in the essential information, click "Submit".

5. Awaiting account generation. This process is expected to take around 10 minutes. Your patience is appreciated.

6. Finalize the Bank Transfer. Check your Name Confirmation and Recipient Details then click "I have completed the transfer". Once you’ve successfully completed the preceding steps, you will receive unique transfer information from the bank. In the event of a timeout or failure, please reach out to our customer support for assistance.

Upon receipt of your payment from the bank, we will promptly release your USDT. Please note that any unforeseen delays arising from your bank are beyond Pionex’s control. Take into account the transfer time, which may extend up to one business day. You can expect to receive your USDT within 0-3 business days. Additionally, we will notify you via email once your funds have been successfully processed.

7. You can view your transfer details in the order history section by clicking [Orders] -- [Buy Crypto Orders] -- [Bought].

Buy Crypto via SEPA Bank Transfer (Euro Only)

Web

Click [Buy Crypto] -- [SEPA]. 

For European users, choose the deposit, input the quantity, and confirm by ticking "I agree". In the subsequent step, you will be presented with your unique reference code and the deposit details for AlchemyPay.



APP

Tap [Account] -- [Deposit] -- [Fiat Deposit] -- [SEPA].

For European users, choose the deposit, input the quantity, and confirm by ticking "I agree". In the subsequent step, you will be presented with your unique reference code and the deposit details for AlchemyPay.

Steps for purchasing:

1. Enter the desired amount for the SEPA transaction. Once you’ve reviewed the precautions, confirm by ticking "I agree".
2. On the following page, you will find the unique reference code for your Pionex account. Ensure that you input the correct reference code during the bank transfer.
3. After completing the transaction, kindly allow 0-7 business days for the cryptocurrency to be deposited into your Pionex account. If you haven’t received the deposit after 7 business days, please reach out to our Live chat, and our service agents will assist you.
4. To review the historical records of SEPA transactions, you can access them in the "Order History" section.

Frequently Asked Questions (FAQ)

Coins or Networks not supported on Pionex

Exercise caution when depositing coins or utilizing networks that are not supported by Pionex. If a network is not endorsed by Pionex, there is a possibility that you may be unable to recover your assets.

If you discover that the coin or network is not supported by Pionex, kindly complete the form and await our processing (Note that not all coins and networks may be accommodated).

Why do some coins need a memo/tag?

Certain networks utilize a shared address for all users, and the memo/tag serves as a crucial identifier for transfer transactions. For instance, when depositing XRP, it is essential to provide both the address and memo/tag for a successful deposit. If there is an incorrect memo/tag entry, please complete the form and anticipate a processing time of 7-15 business days (Note that not all coins and networks may be accommodated).

Minimum deposit amount

Ensure that your deposit amount exceeds the specified minimum, as deposits below this threshold cannot be completed and are irretrievable.

Additionally, you can verify the minimum deposit and withdrawal amounts.

What do I do when I do not receive the deposit in my Pionex account?

If you haven’t received the deposit after 7 business days, please furnish the following details to service agents or email [email protected]:

1. Owner’s name of the bank account.

2. Owner’s name of the Pionex account along with the account email/phone number (including country code).

3. Remittance amount and date.

4. A screenshot of the remittance information from the bank.