How to Verify Account on Pionex
What is identity verification? (KYC)
Completing KYC identity verification on Pionex enhances your account security level and raises the daily withdrawal limit. Simultaneously, you gain access to the service for purchasing crypto with a credit card.
There are two levels of verification, more details are as follows:
- Features and Limits:
- Requirements:
KYC Lv.1 verification: Country or region, Full legal name
KYC Lv.2 verification: Government-issued ID, Facial recognition
For additional information on KYC identity verification, please consult the announcement.
How to Complete Identity Verification on Pionex
Where can I get my account verified?
You can access Identity Verification by navigating to [Account] - [KYC]. On this page, you can review your existing verification level, which directly influences the trading limit for your Pionex account. If you wish to enhance your limit, kindly proceed to complete the corresponding Identity Verification level.
How to Complete Identity Verification on Pionex App? A step-by-step guide
1. Login to your Pionex account on the App, Select “Account” -- “Settings” -- “Identity verification“.
2. Select "Verify" on the page; LV.1 verification will authenticate your location country and full legal name.
3. Follow the instructions and carefully review the notifications. Once all information is confirmed, click "Submit" to complete LV.1 Verification (KYC1).
4. For an elevated withdrawal limit, proceed with LV.2 verification.
Choose your countries/regions and submit the required legal ID card for verification.
5. Upon capturing photos of your ID card and selfie, the system will initiate verification, typically completing the review within 15 – 60 minutes. Feel free to leave the page temporarily and check the status at a later time.
Once these steps are completed, LV.2 verification will be visible on your page. You can proceed to purchase Crypto with a credit card (USDT) and then create your first trading bot on Pionex!
Please Caution：
- Avoid attempting to use another person’s ID card or providing false information for verification, as Pionex may restrict your account services as a consequence.
- Each user is permitted to verify only their own personal information on an account, multiple accounts will not successfully pass KYC.
- Refrain from using watermarks when uploading documents or employing photo editing software to capture images of documents.
Frequently Asked Questions (FAQ)
Why should I provide supplementary certificate information?
In uncommon instances where your selfie does not align with the provided ID documents, you will be required to submit additional documents and await manual verification. Kindly be aware that the manual verification process may extend over several days. Pionex prioritizes a thorough identity verification service to safeguard users’ funds, and it is crucial to ensure that the materials submitted meet the specified requirements during the information completion process.
Identity Verification for Buying Crypto with Credit/Debit Card
To ensure a secure and compliant fiat gateway experience, users purchasing cryptocurrencies with credit or debit cards must undergo Identity Verification. Those who have already completed Identity Verification for their Pionex account can seamlessly proceed with crypto purchases without any additional information required. Users needing extra information will receive prompts when attempting to make a crypto purchase with a credit or debit card.
Completing each level of Identity Verification will result in increased transaction limits, as detailed below. All transaction limits are denominated in Euro (€), irrespective of the fiat currency used, and may slightly fluctuate in other fiat currencies based on exchange rates.
Basic Info Verification: This level entails verifying the user’s name, address, and date of birth.
Common failed reasons and the methods on Pionex
APP: Click “Account” -- “Security” -- “Identity verification”.Web: Click your profile avatar on the top-right of the page then into “Account” -- “KYC” -- “Check detail”.
If the verification fails, click "Check" and the system will display a prompt revealing the specific reasons for the failure.
Common reasons for verification failure and troubleshooting steps are as follows:
1. Incomplete Photo Upload:
Confirm that all photos have been successfully uploaded. The submit button will activate after all photos are uploaded.
2. Outdated Webpage:
If the webpage has been open for an extended period, simply refresh the page and re-upload all the photos.
3. Browser Issues:
If the problem persists, try using the Chrome browser for KYC submission. Alternatively, use the APP version.
4. Incomplete Document Photo:
Ensure that every edge of the document is captured in the photo.
If you are still unable to verify your KYC, please send an email to [email protected] with the subject "KYC failure" and provide your Pionex account Email/SMS in the content.
The KYC team will assist you in re-checking the status and respond via email. We appreciate your patience!
