How to Login and start trading Crypto at Pionex

Mar 15, 2024

Congrats, You’ve registered successfully a Pionex account. Now, you can use that account to log in to Pionex as in the tutorial below. Afterward can trade crypto on our platform.

How to Login Account in Pionex

How to Login the Pionex account

1. Go to Pionex Website and click on "Sign in".

How to Login and start trading Crypto at Pionex

2. Enter your Email / Phone Number and the Password.

3. If you’ve set SMS verification or 2FA verification, you will be directed to the Verification Page to enter SMS verification code or 2FA verification code.

4. After entering the correct verification code, you can successfully use your Pionex account to trade.

How to Login to Pionex with a Google account

1. Go to Pionex Website and click [Sign in].

2. Select a Login method. Select [Continue with Google].

3. Choose your Google account to sign in to Pionex.

4. Congratulations, you have successfully signed in to Pionex.

How to Login to Pionex with an Apple account

With Pionex, you also have an option to log into your account through Apple. To do that, you just need to:

1. On your computer, visit Pionex and click "Sign in".

2. Click "Continue with Apple" button.

3. Enter your Apple ID and password to sign in to Pionex.

4. Click "Continue".

5. Congratulations, you have successfully signed in to Pionex.

How to Login to the Pionex Android app

Authorization on the Android mobile platform is carried out similarly to authorization on the Pionex website. The application can be downloaded through the Google Play on your device. In the search window, just enter Pionex and click "Install".

Wait for the installation to complete. Then you can open and sign in to start trading.

How to Login to the Pionex iOS app

You have to visit the App Store and search using the key Pionex to find this app. Also, you need to install the Pionex App from App Store.

After installation and launching, you may sign in to Pionex iOS mobile app by using your email address, phone number, and Apple or Google account.

Reset forgotten Password in Pionex

You can reset your account password from the Pionex Website or App. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.

1. Go to the Pionex Website and click [Sign in].

2. On the sign in page, click [Forgot Password?].

If you are using the App, click [Forgot password?] as below.

Please note that for your account’s safety, you won’t be able to withdraw in 24 hours after you have reset your password using Forgot password function.

3. Enter your account email or phone number and click [Next].

4. Click on "I’m not robot" to complete security verification.

5. Enter the verification code you received in your email or SMS, and click [Confirm] to continue.

Notes

If your account is registered with an email and you have enabled SMS 2FA, you can reset your password through your mobile number.
If your account is registered with a mobile number and you have enabled email 2FA, you can reset the login password using your email.

6. Enter your new password and confirm the new password, then click [Submit].

7. Your password has been reset successfully. Please use the new password to log in to your account.

Frequently Asked Questions (FAQ)

How to Change Account Email

If you wish to change the email registered to your Pionex account, please follow the step-by-step guide below.

After logging in to your Pionex account, click [Profile] - [Security].

Click [Unbind] next to [Email Verification].

To change your registered email address, you must have enabled Google Authentication and SMS Authentication (2FA).

Please note that after changing your email address, withdrawals from your account will be disabled for 24 hours and sign up with the unbound phone/email is also forbidden within 30 days after unbinding for security reasons.

If you wish to proceed, click [Next].

How to reset Google Authenticator【Google 2FA】

If you have uninstalled Google Authenticator, changed your mobile device, reset the system, or encountered any similar actions, the initial connection becomes invalid, rendering your Google verification (2FA) code inaccessible.

In such cases, it is necessary to reinstate your previous connection or submit a request to us for resetting Google Authenticator. After logging in again, you can then re-enable Google Authenticator.

How to manually reset Google Authenticator

1. Device transfer

To transfer your Google Authenticator account from an old device to a new one, follow these steps: On the old device, click the ≡ icon at the top-left of the app, choose [Transfer Accounts], and then select [Export Accounts]. Pick the account you want to export and perform the same steps on the new device by selecting [Transfer Accounts], clicking [Import Accounts], and scanning the QR code displayed on the old device. This manual process ensures the successful transfer of your Google Authenticator account from the old device to the new one.

2. Reset via secret key

If you have retained the 16-digit key provided during the binding process, follow these steps to restore your original 2FA-bound account in Google Authenticator: Click the (+) icon in the lower right corner of Google Authenticator, choose [Enter a setup key], and input "Pionex (your Pionex account)" in the [Account name] field. Then, enter the 16-digit key in the [Secret key] field, select [Time-based] for the Type of key, verify that all the required information is correctly filled, and press [Add]. This will reinstate the connection to your original 2FA-bound account within Google Authenticator.

How to apply to reset Google Authenticator

If you are unable to reset manually, please request a reset from us.

APP version reset entry:

1. Upon entering your account number and password, click on "Lost 2-factor authenticator?" below to initiate the Google Authenticator reset process.

2. Complete basic account authentication to verify your identity and ensure the reset is authorized. Carefully read the notification and follow the system guide to provide relevant account information. (We will automatically assess the input information based on your account security level during the review.)

3. After the application review, we will unbind the Google Authenticator within 1-3 working days and notify you of the progress via email.

Please notice:

The reset process requires 1-3 working days for review and completion (excluding national holidays).
If your application is declined, you will receive an email notification from [email protected], providing alternative solutions.
Following the reset of Google Authenticator, promptly log in to your account to rebind the Google Authenticator.

How to disable SMS/Email manually when logged in

If you want to change or disable one of the authenticator verification of your account.

It is required to bind SMS/Email and Google 2FA at the same time. And you can follow the steps below to self-service disable the authenticator.

How to disable：

1. Begin by signing in to your Pionex account. Click on the account avatar and select "Security".

2. Identify the Email/SMS option you wish to deactivate, and click on "Unbind" to disable it.

Please notice:
Following the unbinding process, Pionex will temporarily suspend your withdrawal function for 24 hours. Additionally, the information you unbind will remain suspended for 30 days after the unbinding action.

3. Once you click "Next step," enter the Google 2FA code, and then click "Confirm".

If you encounter a 2FA code error, refer to this link for troubleshooting.

4. Verify both the email and SMS verification codes, then click "Confirm" again.

If you are unable to receive one of the verification codes due to factors like a mobile phone change or email account suspension, find an alternative solution here.

5. Congratulations! You have successfully unbound Email/SMS authentication.

For the safety of your account, please re-bind at your earliest convenience!

How to Bind Google Authenticator

You may bind Google Authenticator as the following steps:

Web

1. Navigate to your Avatar on Pionex.com, select "Security", then go to "Google Authenticator" and click "Set".

2. Install the [Google Authenticator] App on your mobile device.

3. Open your Google Authenticator and select “Scan a QR code“.

4. Obtain a 6-digit verification code (valid within every 30 seconds) for your Pionex account. Input this code on your website page.

5. Congratulations! You have successfully linked Google Authenticator to your account.

Remember to record the [Key] in a secure location, like a notebook, and avoid uploading it to the internet. In case of uninstallation or loss of Google Authenticator, you can reset it using the [Key].

App

1. Launch the Pionex APP and go to “Account” -- “Settings” -- “Security” -- “2-Factor authenticator” -- “Google Authenticator” -- “Download”.

2. Enter your Email/SMS verification code.

3. Follow the system prompts to copy and paste the Pionex account name and Key (secret key) into Google Authenticator.

4. Obtain a 6-digit verification code (valid only within every 30 seconds) for your Pionex account.

5. Return to the Pionex APP and input the received verification code.

6. Congratulations! You have successfully linked Google Authenticator to your account.

Please record the [Key] in your notebook or somewhere safe and do not upload it to the internet. If you uninstall or lose your Google Authenticator. You can reset it with the [Key].

How to Start Trading Crypto at Pionex

How to Use Spot on Pionex (Web)

A spot trade involves a straightforward transaction between a buyer and a seller, executed at the prevailing market rate, commonly referred to as the spot price. This transaction occurs instantly upon the fulfillment of the order.

Users have the option to prearrange spot trades, activating them when a particular, more favorable spot price is achieved, a scenario known as a limit order. On Pionex, you can execute spot trades conveniently using our trading page interface.

1. Visit our Pionex website, and click on [Sign in] at the top right of the page to log into your Pionex account.

2. Navigate directly to the spot trading page by clicking on "Spot Trading" from the home page.

3. You are now on the trading page interface.

Trading volume of trading pair in 24 hours
Sell order book
Buy order book
Candlestick Chart and Market Depth
Type of order: Limit/Market/Grid
Buy Cryptocurrency
Trading Type: Spot/ Futures Margin
Trading bot orders and Open orders
Market’s latest completed transaction
Sell Cryptocurrency

4. Consider the following steps for purchasing BNB on Pionex: Navigate to the top left corner of the Pionex home page and select the [Trade] option.

Choose BNB/USDT as your trading pair and input the desired price and amount for your order. Finally, click on [Buy BNB] to execute the transaction.

You can follow the same steps to sell BNB.

The default order type is a limit order. To execute an order promptly, traders have the option to switch to a [Market] Order. Opting for a market order allows users to instantly trade at the prevailing market price.
If the current market price for BNB/USDT is 312.91, but you prefer to purchase at a specific price, such as 310, you can utilize a [Limit] order. Your order will be executed once the market price reaches your designated price point.
The percentages displayed within the BNB [Amount] field indicate the proportion of your available USDT holdings that you want to allocate for trading BNB. Adjust the slider to modify the desired amount accordingly.

How to Use Spot on Pionex (App)

1. Log in to the Pionex App, and click on [Trade] to go to the spot trading page.

2. Here is the trading page interface.

1. Market and Trading pairs.

2. Real-time market candlestick chart and Tutorial

3. Buy/Sell order book.

4. Buy/Sell Cryptocurrency.

5. Open orders and History

As an example, we will make a "Limit order" trade to buy BNB

(1). Enter the spot price at which you want to purchase your BNB to activate the limit order. We have configured this value at 312.91 USDT per BNB.

(2). Enter the desired amount of BNB you intend to purchase in the [Amount] field. Alternatively, utilize the percentages below to specify the portion of your available USDT you wish to allocate for buying BNB.

(3). Upon reaching a market price of 312.91 USDT for BNB, the limit order will be activated and finalized. Subsequently, 1 BNB will be transferred to your spot wallet.

To sell BNB or any other preferred cryptocurrency, simply follow the same steps by choosing the [Sell] tab.

Note:

The default order type is a limit order. If traders wish to execute an order promptly, they can switch to a [Market] Order. Opting for a market order enables users to trade instantly at the prevailing market price.
If the market price of BNB/USDT is 312.91, but you desire to purchase at a specific price, such as 310, you can place a [Limit] order. Your order will be executed once the market price reaches the specified amount.
The percentages displayed below the BNB [Amount] field indicate the percentage of your held USDT that you intend to trade for BNB. Adjust the slider to modify the desired amount.

What is the Stop-Limit Function and How to use it

What is a stop-limit order?

The Stop Limit bot allows you to predefine a trigger price, order price, and order quantity. Once the latest price reaches the trigger price, the bot automatically executes the order at the preset order price.

For instance, suppose the current BTC price is 2990 USDT, with 3000 USDT being a resistance level. Anticipating a potential price increase beyond this level, you can set up the Stop Limit bot to buy more when the price hits 3000 USDT. This strategy is particularly useful when you cannot monitor the market continuously, providing an automated way to implement your trading ideas.

How to create a stop-limit order

Kindly visit pionex.com, log in to your account, click "Trading bot" and proceed to select the "Stop Limit" bot located on the right side of the page.

Once you locate the "Stop Limit" bot, click on the "CREATE" button to access the parameter setting page.

Trigger Price: Once the "latest price" aligns with the user-set "trigger price", the trigger is activated, and the order is initiated.
Buy/Sell Price: Following the trigger, the order is executed at the designated commission price.
Buy/Sell Quantity: Specifies the quantity of orders placed post-trigger.

Upon completion of the order, it is triggered, and users can review the historical orders of the Stop Limit in the "history" section. Unexecuted "Stop Limit" orders can be canceled at any point.

For example:

“Stop Limit(Sell)” Use Cases

Using BTC/USDT as an example: suppose you’ve purchased 10 BTC at 3000 USDT, with the current price hovering around 2950 USDT, considered as the support level. If the price falls below this support level, there’s a risk of further decline, necessitating a timely implementation of a stop-loss strategy. In such a scenario, you can proactively set an order to sell 10 BTC when the price reaches 2900 USDT to mitigate potential losses.

“Stop Limit(Buy)” Use Cases

Using BTC/USDT as an example: presently, the BTC price stands at 3000 USDT, with an identified resistance level near 3100 USDT according to indicator analysis. Should the price successfully surpass this resistance level, there is a potential for further upward movement. In anticipation of this, you can place an order to purchase 10 BTC when the price reaches 3110 USDT to capitalize on the potential rise.

Frequently Asked Questions (FAQ)

What is a Limit Order

When analyzing a chart, there are instances where you aim to acquire a coin at a specific price. However, you also want to avoid paying more than necessary for that coin. This is where a limit order becomes essential. Various types of limit orders exist, and I will elucidate the distinctions, their functionalities, and how a limit order differs from a market order.

When individuals engage in cryptocurrency transactions, they encounter various purchasing options, one of which is the limit order. A limit order involves specifying a particular price that must be reached before the transaction is completed.

For example, if you aim to purchase Bitcoin at $30,000, you can place a limit order for that amount. The purchase will only proceed once the actual price of Bitcoin reaches the designated $30,000 threshold. Essentially, a limit order hinges on the prerequisite of a specific price being attained for the order to be executed.

What is Market Order

A market order is promptly executed at the prevailing market price upon placement, facilitating swift execution. This order type is versatile, allowing you to utilize it for both buying and selling transactions.

You can select [VOL] or [Quantity] to place a buy or sell market order. For example, if you want to buy a certain quantity of BTC, you can enter the amount directly. But if you want to buy BTC with a certain amount of funds, such as 10,000 USDT, you can use [VOL] to place the buy order.

How to View My Spot Trading Activity

You can view your spot trading activities from the Orders and click Spot Orders. Simply switch between the tabs to check your open order status and previously executed orders.

1. Open orders

Under the [Open Orders] tab, you can view details of your open orders, including:

Trading pair
Order operation
Order time
Order Price
Order Quantity
Filled
Action

2. Order history

Order history displays a record of your filled and unfilled orders over a certain period. You can view order details, including: