How to Deposit and Trade Crypto at Pionex

Mar 15, 2024

Initiating your cryptocurrency trading journey requires mastering the essential steps of depositing funds and executing trades effectively. Pionex, a globally acclaimed platform, offers a user-friendly interface for both novices and experienced traders alike. This comprehensive guide is designed to guide beginners through the process of depositing funds and participating in crypto trading on Pionex.

How to Deposit in Pionex

How to Buy Crypto with Credit Card in Pionex

Buy Crypto with Credit Card (Web)

1. Sign in to your Pionex account and click [Buy Crypto] -- [Express].

How to Deposit and Trade Crypto at Pionex

2. Choose the preferred platform (AlchemyPay/BANXA/Advcash), input the purchase amount, and then choose the preferred payment (Credit Card/Google Pay/Apple Pay). The system will automatically convert the expected cryptocurrency amount for you. After verifying that the information is accurate, click "Buy" to continue to the payment page.

3. Choose your payment method and click [Card].

4. Provide your credit card information, ensuring that the credit card used is registered under your name, and then click [Confirm].

5. Review the confirm payment details and finalize your order within 15 seconds. After this timeframe, the cryptocurrency’s price and the corresponding amount will be recalculated. Feel free to click [Refresh] to view the most up-to-date market price.

6. You will be directed to your bank’s OTP transaction page. Please follow the on-screen instructions to authenticate and verify the payment.

Buy Crypto with Credit Card (App)

1. Sign in to your Pionex account and tap [Account] -- [Buy Crypto] -- [Third-Party].

3. Choose your payment method and tap [Card].

4. Provide your credit card information, ensuring that the credit card used is registered under your name, and then tap [Confirm].

5. Review the confirm payment details and finalize your order within 15 seconds. After this timeframe, the cryptocurrency’s price and the corresponding amount will be recalculated.

6. You will be directed to your bank’s OTP transaction page. Please follow the on-screen instructions to authenticate and verify the payment.

How to Deposit Crypto on Pionex

Deposit Crypto on Pionex (Web)

Before initiating a deposit, you make sure to identify the specific coin and network for the transfer.

For instance, if you plan to withdraw USDT from an external exchange to your Pionex account, navigate to the external exchange’s withdrawal section, select "Withdraw," and choose USDT. Confirm the network that supports USDT withdrawals on the external exchange.

Here’s an illustrative example:

Select the corresponding token and network on the withdrawal platform for the withdrawal. (For instance, if you opt for BSC (BEP20) to withdraw USDT, select a BSC address for USDT.)

It is crucial to note that using the wrong network during a deposit may result in the potential loss of assets.

How to check the deposit address and memo

1. Sign in to the Pionex website and on the top-right of the home page, click [Wallet] -- [Deposit].

2. Choose the cryptocurrency and network for the deposit. Click to [Copy] the deposit address from your Pionex Wallet and [Paste] it into the address field on the platform from which you plan to withdraw cryptocurrency.

Important note: Some cryptocurrencies require the input of a memo/tag. If you encounter a memo/tag, provide all the required information for a successful deposit.

3. Upon confirming the withdrawal request, the transaction undergoes a confirmation process. The duration of this confirmation varies based on the blockchain and its current network traffic. Following the completion of the transfer process, the funds will be promptly credited to your Pionex account.

Caution:

Loss of assets may occur if deposited on the wrong network.
Withdrawal fees are imposed by the withdrawal exchange/wallet.
Upon reaching specific confirmations on the blockchain, you will receive your assets. Refer to the cryptocurrency scan platform for details; for instance, check TRC20 transactions on TRONSCAN.

Deposit Crypto on Pionex (App)

Before initiating a deposit, you make sure to identify the specific coin and network for the transfer.

For instance, if you intend to withdraw USDT from an external exchange to your Pionex account, access the external exchange’s withdrawal section, select "Withdraw," and choose USDT. Verify the network that supports USDT withdrawals on the external exchange.

Here’s an illustrative example:

Select the corresponding token and network on the withdrawal platform for the withdrawal. (For instance, if you opt for BSC (BEP20) to withdraw USDT, select a BSC address for USDT.)

It is crucial to note that using the wrong network during a deposit may result in the potential loss of assets.

How to check the deposit address and memo

1. Access the Pionex app, navigate to the [Account] page, and tap on [Deposit].

2. Choose the currency and network for the fund transfer. Tap [Copy] and [Paste] the address into the platform from which you wish to withdraw (alternatively, scan the QR code on the Pionex deposit page).

Important notice: Some cryptocurrencies require the input of a memo/tag. If you encounter a memo/tag, kindly provide the necessary information for a successful deposit.

3. Upon confirming the withdrawal request, the transaction undergoes a confirmation process. The duration of this confirmation varies based on the blockchain and its current network traffic. Following the completion of the transfer process, the funds will be promptly credited to your Pionex account.

Caution:

Loss of assets may occur if deposited on the wrong network.
Withdrawal fees are imposed by the withdrawal exchange/wallet.
Upon reaching specific confirmations on the blockchain, you will receive your assets. Refer to the cryptocurrency scan platform for details; for instance, check TRC20 transactions on TRONSCAN.

How to Deposit Fiat Currency on Pionex

Deposit EUR and Fiat Currencies via SEPA Bank Transfer

1. Sign in to your Pionex account and click [Buy Crypto] -- [Bank Transfer].

2. Select your preferred fiat currency; currently, you have the option to buy USDT using euros, pounds, or reals. Input the desired expenditure amount, select the channel, and click "Deposit".

Important note:

Before making a purchase, it is necessary to fulfill LV.2 KYC requirements. If you haven’t completed KYC verification, click the "Verify" button and follow the instructions. Once you’ve submitted the required KYC information, you can proceed with your purchase upon successful verification.
If you haven’t provided an email address, kindly supplement this information. This step may be unnecessary if you’ve already provided your email during the Pionex registration process.
Please agree to pertinent notifications and take note of the payment limit.

3. Read the precautions carefully. After reading, tick "I agree" and then click "Confirm".

4. Provide additional essential information. At the request of the channel provider, once the required information is provided, a transfer account will be initiated for you. Complete the detailed address, city, and identification expiration date. Typically, the English name and country will be automatically filled based on your KYC. If not, you will need to provide this information. Once you’ve completed filling in the essential information, click "Submit".

5. Awaiting account generation. This process is expected to take around 10 minutes. Your patience is appreciated.

6. Finalize the Bank Transfer. Check your Name Confirmation and Recipient Details then click "I have completed the transfer". Once you’ve successfully completed the preceding steps, you will receive unique transfer information from the bank. In the event of a timeout or failure, please reach out to our customer support for assistance.

Upon receipt of your payment from the bank, we will promptly release your USDT. Please note that any unforeseen delays arising from your bank are beyond Pionex’s control. Take into account the transfer time, which may extend up to one business day. You can expect to receive your USDT within 0-3 business days. Additionally, we will notify you via email once your funds have been successfully processed.

7. You can view your transfer details in the order history section by clicking [Orders] -- [Buy Crypto Orders] -- [Bought].

Buy Crypto via SEPA Bank Transfer (Euro Only)

Web

Click [Buy Crypto] -- [SEPA].

For European users, choose the deposit, input the quantity, and confirm by ticking "I agree". In the subsequent step, you will be presented with your unique reference code and the deposit details for AlchemyPay.

APP

Tap [Account] -- [Deposit] -- [Fiat Deposit] -- [SEPA].

For European users, choose the deposit, input the quantity, and confirm by ticking "I agree". In the subsequent step, you will be presented with your unique reference code and the deposit details for AlchemyPay.

Steps for purchasing:

Enter the desired amount for the SEPA transaction. Once you’ve reviewed the precautions, confirm by ticking "I agree".
On the following page, you will find the unique reference code for your Pionex account. Ensure that you input the correct reference code during the bank transfer.
After completing the transaction, kindly allow 0-7 business days for the cryptocurrency to be deposited into your Pionex account. If you haven’t received the deposit after 7 business days, please reach out to our Live chat, and our service agents will assist you.
To review the historical records of SEPA transactions, you can access them in the "Order History" section.

Frequently Asked Questions (FAQ)

Coins or Networks not supported on Pionex

Exercise caution when depositing coins or utilizing networks that are not supported by Pionex. If a network is not endorsed by Pionex, there is a possibility that you may be unable to recover your assets.

If you discover that the coin or network is not supported by Pionex, kindly complete the form and await our processing (Note that not all coins and networks may be accommodated).

Why do some coins need a memo/tag?

Certain networks utilize a shared address for all users, and the memo/tag serves as a crucial identifier for transfer transactions. For instance, when depositing XRP, it is essential to provide both the address and memo/tag for a successful deposit. If there is an incorrect memo/tag entry, please complete the form and anticipate a processing time of 7-15 business days (Note that not all coins and networks may be accommodated).

Minimum deposit amount

Ensure that your deposit amount exceeds the specified minimum, as deposits below this threshold cannot be completed and are irretrievable.

Additionally, you can verify the minimum deposit and withdrawal amounts.

What do I do when I do not receive the deposit in my Pionex account?

If you haven’t received the deposit after 7 business days, please furnish the following details to service agents or email [email protected]:

Owner’s name of the bank account.
Owner’s name of the Pionex account along with the account email/phone number (including country code).
Remittance amount and date.
A screenshot of the remittance information from the bank.

How to Trade Crypto at Pionex

How to Trade Spot on Pionex (Web)

A spot trade involves a straightforward transaction between a buyer and a seller, executed at the prevailing market rate, commonly referred to as the spot price. This transaction occurs instantly upon the fulfillment of the order.

Users have the option to prearrange spot trades, activating them when a particular, more favorable spot price is achieved, a scenario known as a limit order. On Pionex, you can execute spot trades conveniently using our trading page interface.

1. Visit our Pionex website, and click on [Sign in] at the top right of the page to log into your Pionex account.

2. Navigate directly to the spot trading page by clicking on "Spot Trading" from the home page.

3. You are now on the trading page interface.

Trading volume of trading pair in 24 hours
Sell order book
Buy order book
Candlestick Chart and Market Depth
Type of order: Limit/Market/Grid
Buy Cryptocurrency
Trading Type: Spot/ Futures Margin
Trading bot orders and Open orders
Market’s latest completed transaction
Sell Cryptocurrency

4. Consider the following steps for purchasing BNB on Pionex: Navigate to the top left corner of the Pionex home page and select the [Trade] option.

Choose BNB/USDT as your trading pair and input the desired price and amount for your order. Finally, click on [Buy BNB] to execute the transaction.

You can follow the same steps to sell BNB.

The default order type is a limit order. To execute an order promptly, traders have the option to switch to a [Market] Order. Opting for a market order allows users to instantly trade at the prevailing market price.
If the current market price for BNB/USDT is 312.91, but you prefer to purchase at a specific price, such as 310, you can utilize a [Limit] order. Your order will be executed once the market price reaches your designated price point.
The percentages displayed within the BNB [Amount] field indicate the proportion of your available USDT holdings that you want to allocate for trading BNB. Adjust the slider to modify the desired amount accordingly.

How to Trade Spot on Pionex (App)

1. Log in to the Pionex App, and click on [Trade] to go to the spot trading page.

2. Here is the trading page interface.

1. Market and Trading pairs.

2. Real-time market candlestick chart and Tutorial

3. Buy/Sell order book.

4. Buy/Sell Cryptocurrency.

5. Open orders and History

As an example, we will make a "Limit order" trade to buy BNB

(1). Enter the spot price at which you want to purchase your BNB to activate the limit order. We have configured this value at 312.91 USDT per BNB.

(2). Enter the desired amount of BNB you intend to purchase in the [Amount] field. Alternatively, utilize the percentages below to specify the portion of your available USDT you wish to allocate for buying BNB.

(3). Upon reaching a market price of 312.91 USDT for BNB, the limit order will be activated and finalized. Subsequently, 1 BNB will be transferred to your spot wallet.

To sell BNB or any other preferred cryptocurrency, simply follow the same steps by choosing the [Sell] tab.

Note:

The default order type is a limit order. If traders wish to execute an order promptly, they can switch to a [Market] Order. Opting for a market order enables users to trade instantly at the prevailing market price.
If the market price of BNB/USDT is 312.91, but you desire to purchase at a specific price, such as 310, you can place a [Limit] order. Your order will be executed once the market price reaches the specified amount.
The percentages displayed below the BNB [Amount] field indicate the percentage of your held USDT that you intend to trade for BNB. Adjust the slider to modify the desired amount.

What is the Stop-Limit Function and How to use it

What is a stop-limit order?

The Stop Limit bot allows you to predefine a trigger price, order price, and order quantity. Once the latest price reaches the trigger price, the bot automatically executes the order at the preset order price.

For instance, suppose the current BTC price is 2990 USDT, with 3000 USDT being a resistance level. Anticipating a potential price increase beyond this level, you can set up the Stop Limit bot to buy more when the price hits 3000 USDT. This strategy is particularly useful when you cannot monitor the market continuously, providing an automated way to implement your trading ideas.

How to create a stop-limit order

Kindly visit pionex.com, log in to your account, click "Trading bot" and proceed to select the "Stop Limit" bot located on the right side of the page.

Once you locate the "Stop Limit" bot, click on the "CREATE" button to access the parameter setting page.

Trigger Price: Once the "latest price" aligns with the user-set "trigger price", the trigger is activated, and the order is initiated.
Buy/Sell Price: Following the trigger, the order is executed at the designated commission price.
Buy/Sell Quantity: Specifies the quantity of orders placed post-trigger.

Upon completion of the order, it is triggered, and users can review the historical orders of the Stop Limit in the "history" section. Unexecuted "Stop Limit" orders can be canceled at any point.

For example:

“Stop Limit(Sell)” Use Cases

Using BTC/USDT as an example: suppose you’ve purchased 10 BTC at 3000 USDT, with the current price hovering around 2950 USDT, considered as the support level. If the price falls below this support level, there’s a risk of further decline, necessitating a timely implementation of a stop-loss strategy. In such a scenario, you can proactively set an order to sell 10 BTC when the price reaches 2900 USDT to mitigate potential losses.

“Stop Limit(Buy)” Use Cases

Using BTC/USDT as an example: presently, the BTC price stands at 3000 USDT, with an identified resistance level near 3100 USDT according to indicator analysis. Should the price successfully surpass this resistance level, there is a potential for further upward movement. In anticipation of this, you can place an order to purchase 10 BTC when the price reaches 3110 USDT to capitalize on the potential rise.

Frequently Asked Questions (FAQ)

What is a Limit Order

When analyzing a chart, there are instances where you aim to acquire a coin at a specific price. However, you also want to avoid paying more than necessary for that coin. This is where a limit order becomes essential. Various types of limit orders exist, and I will elucidate the distinctions, their functionalities, and how a limit order differs from a market order.

When individuals engage in cryptocurrency transactions, they encounter various purchasing options, one of which is the limit order. A limit order involves specifying a particular price that must be reached before the transaction is completed.

For example, if you aim to purchase Bitcoin at $30,000, you can place a limit order for that amount. The purchase will only proceed once the actual price of Bitcoin reaches the designated $30,000 threshold. Essentially, a limit order hinges on the prerequisite of a specific price being attained for the order to be executed.

What is Market Order

A market order is promptly executed at the prevailing market price upon placement, facilitating swift execution. This order type is versatile, allowing you to utilize it for both buying and selling transactions.

You can select [VOL] or [Quantity] to place a buy or sell market order. For example, if you want to buy a certain quantity of BTC, you can enter the amount directly. But if you want to buy BTC with a certain amount of funds, such as 10,000 USDT, you can use [VOL] to place the buy order.

How to View My Spot Trading Activity

You can view your spot trading activities from the Orders and click Spot Orders. Simply switch between the tabs to check your open order status and previously executed orders.

1. Open orders

Under the [Open Orders] tab, you can view details of your open orders, including:

Trading pair
Order operation
Order time
Order Price
Order Quantity
Filled
Action

2. Order history

Order history displays a record of your filled and unfilled orders over a certain period. You can view order details, including: