How to Register and Withdraw on Pionex
Initiating your cryptocurrency trading experience requires essential actions, including registering on a reputable exchange and effectively managing your funds. Pionex, a prominent platform in the industry, ensures a smooth process for both registration and secure fund withdrawals. This detailed guide will guide you through the steps of registering on Pionex and withdrawing funds with security.
How to Register on Pionex
Register on Pionex with Phone Number or Email
1. Go to Pionex and click [Sign up].
2. Select a registration method. You can sign up with your email address, phone number, Apple account or Google account.
Please select the type of account carefully. Once registered, you cannot change the account type.
3. Select [Email] or [Phone Number] and enter your email address/phone number. Then, create a secure password for your account.
Note: Your password must contain at least 8 characters, including letters and numbers.
Read the Terms of Service, margin facility agreement and privacy policy, then click [Sign up].
4. You will receive a 6-digit verification code in your email or phone. Enter the code within 60 seconds and click [Confirm].
5. Congratulations, you have successfully registered on Pionex.
Register on Pionex with Apple
1. Alternatively, you can sign up using Single Sign-On with your Apple account by visiting Pionex and clicking [Sign up].2. Select [Sign up with Apple], a pop-up window will appear, and you will be prompted to sign in to Pionex using your Apple account.
3. Enter your Apple ID and password to sign in to Pionex.
Click "Continue".
4. After signing in, you will be redirected to the Pionex website.
Read the Terms of Service, margin facility agreement and privacy policy, then click [Next].
5. Congratulations! You have successfully created a Pionex account.
Register on Pionex with Gmail
Moreover, you can create a Pionex account through Gmail. If you wish to do that, please follow these steps:1. Firstly, you’ll need to head over to the Pionex homepage and click [Sign up].
2. Click on the [Sign up with Google] button.
3. A sign-in window will be opened, where you will need to enter your Email address or Phone number and click on “Next”.
4. Then enter the password for your Gmail account and click “Next”.
5. After signing in, you will be redirected to the Pionex website.
Read the Terms of Service, margin facility agreement and privacy policy, then click [Next].
6. Congratulations! You have successfully created a Pionex account.
Register on the Pionex App
You can register for a Pionex account with your email address, phone number, or your Apple/Google account on the Pionex App easily with a few taps.1. Open the Pionex App, tap Account at the bottom corner then tap [Sign up].
2. Select a registration method.
Please select the type of account carefully. Once registered, you cannot change the account type.
Sign up with your email/phone number:
3. Select [Email] or [Phone Number], enter your email address/phone number and tap [Next step].
Then, set up a secure password for your account. Type your password again for the confirmation and tap [Confirm].
Note: Your password must contain at least 8 characters, including letters and numbers.
4. You will receive a 6-digit verification code in your email or phone. Enter the code within 60 seconds and click [Next step].
5. Congratulations! You have successfully created Pionex account.
Sign up with your Apple/Google account:
3. Select [Sign up with Apple] or [Sign up with Google]. You will be prompted to sign in to Pionex using your Apple or Google account.
Tap [Continue].
4. Congratulations! You have successfully created Pionex account.
Note:
- To protect your account, we highly recommend enabling at least 1 two-factor authentication (2FA).
- Please note that you must complete Identity Verification to experience the full services of Pionex.
Frequently Asked Questions (FAQ)
Why Can’t I Receive Emails from Pionex
If you are not receiving emails sent from Pionex, please follow the instructions below to check your email’s settings:1. Are you logged in to the email address registered to your Pionex account? Sometimes you might be logged out of your email on your devices and hence can’t see Pionex’s emails. Please log in and refresh.
2. Have you checked the spam folder of your email? If you find that your email service provider is pushing Pionex emails into your spam folder, you can mark them as “safe” by whitelisting Pionex’s email addresses. You can refer to How to Whitelist Pionex Emails to set it up.
Addresses to whitelist:
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
4. Is your email inbox full? If you have reached the limit, you won’t be able to send or receive emails. You can delete some of the old emails to free up some space for more emails.
5. If possible, register from common email domains, such as Gmail, Outlook, etc.
Why Can’t I Receive SMS Verification Codes
Pionex continuously improves our SMS Authentication coverage to enhance user experience. However, there are some countries and areas currently not supported.If you cannot enable SMS Authentication, please refer to our Global SMS coverage list to check if your area is covered. If your area is not covered on the list, please use Google Authentication as your primary two-factor authentication instead.
If you have enabled SMS Authentication or you are currently residing in a country or area that’s in our Global SMS coverage list, but you still cannot receive SMS codes, please take the following steps:
- Ensure that your mobile phone has a good network signal.
- Disable your anti-virus and/or firewall and/or call blocker apps on your mobile phone that might potentially block our SMS Code number.
- Restart your mobile phone.
- Try voice verification instead.
- Reset SMS Authentication.
How to Withdraw on Pionex
How to Withdraw Crypto from Pionex
Withdraw Crypto on Pionex (Web)
Navigate to the Pionex homepage, go to the [Wallet] section and then click on [Withdraw].
Choose the desired cryptocurrency for withdrawal, and ensure that the selected blockchain (network) is supported by both Pionex and the external exchange or wallet, input the address and amount for withdrawal. Additionally, the page provides information on the remaining quota within 24 hours and the associated withdrawal fee. Double-check this information before proceeding with the withdrawal.
Following that, you should choose the identical cryptocurrency and network on the external exchange or wallet. Obtain the corresponding deposit address associated with the selected cryptocurrency and network.
Once you have acquired the address and, if required, the memo/tag, kindly copy and paste them onto the Pionex withdrawal page (alternatively, you can scan the QR code). Finally, proceed to submit the withdrawal request.
Note: For specific tokens, it is essential to include a memo/tag during withdrawal. If a memo/tag is specified on this page, ensure accurate information entry to prevent any potential loss of assets during the asset transfer process.
Caution:
- Cross-chain deposits, where the selected networks on both sides are different, will result in a transaction failure.
- The withdrawal fee is visible on the withdrawal page and will be automatically deducted from the transaction by Pionex.
- If the withdrawal is successfully processed by Pionex but the deposit side does not receive the tokens, it is advisable to investigate the transaction status with the other exchange or wallet involved.
Withdraw Crypto on Pionex (App)
Go to the Pionex App, tap [Account] and then tap [Withdraw].
The page will display the cryptocurrencies in your possession along with the quantity of withdrawable tokens. Following this, you are required to choose the blockchain (network) and input the address and amount for withdrawal. Additionally, the page provides information on the remaining quota within 24 hours and the associated withdrawal fee. Double-check this information before proceeding with the withdrawal.
Following that, you should choose the identical cryptocurrency and network on the external exchange or wallet. Obtain the corresponding deposit address associated with the selected cryptocurrency and network.
Once you have acquired the address and, if required, the memo/tag, kindly copy and paste them onto the Pionex withdrawal page (alternatively, you can scan the QR code). Finally, proceed to submit the withdrawal request.
Note: For specific tokens, it is essential to include a memo/tag during withdrawal. If a memo/tag is specified on this page, ensure accurate information entry to prevent any potential loss of assets during the asset transfer process.
Caution:
- Cross-chain deposits, where the selected networks on both sides are different, will result in a transaction failure.
- The withdrawal fee is visible on the withdrawal page and will be automatically deducted from the transaction by Pionex.
- If the withdrawal is successfully processed by Pionex but the deposit side does not receive the tokens, it is advisable to investigate the transaction status with the other exchange or wallet involved.
Frequently Asked Questions (FAQ)
Why hasn’t my withdrawal arrived on Pionex even though it shows as completed on my external platform/wallet?
This delay is attributed to the confirmation process on the blockchain, and the duration varies based on factors such as the coin type, network, and other considerations. As an illustration, withdrawing USDT via the TRC20 network mandates 27 confirmations, whereas the BEP20 (BSC) network necessitates 15 confirmations.
Withdrawals returned from other exchanges
In certain instances, withdrawals to alternative exchanges might be reversed, requiring manual processing.
While there are no fees for depositing coins into Pionex, withdrawing coins may incur charges from the withdrawal platform. The fees are contingent on the specific coin and network utilized.
If you encounter a situation where your crypto is returned from other exchanges, you can complete a form for asset recovery. We will reach out to you via email within 1-3 business days. The entire process spans up to 10 working days and may involve a fee ranging from 20 to 65 USD or equivalent tokens.
Why is my [Available] balance less than [Total] balance?
The reduction in [Available] balance compared to [Total] balance is typically due to the following reasons:
- The active trading bots commonly lock funds, rendering them unavailable for withdrawal.
- Manually placing sell or buy limit orders typically results in the funds being locked and unavailable for use.
What’s the minimum withdrawal amount?
Please refer to the [Fees] page or the [Withdrawal] page for detailed information.
Why is my withdrawal reviewing time so long?
Withdrawals of substantial amounts undergo manual review to ensure security. If your withdrawal has exceeded one hour at this point, kindly reach out to Pionex’s online customer service for further assistance.
My withdrawal has been completed, but I haven’t received it yet.
Kindly review the transfer status on the withdrawal transaction page. If the status indicates [Complete], it signifies that the withdrawal request has been processed. You can further verify the status on the blockchain (network) through the provided "Transaction ID (TXID)" link.
If the blockchain (network) confirms a successful/completed status, yet you have not received the transfer, please reach out to customer service at the receiving exchange or wallet for confirmation.
