How to Login and Deposit on Pionex
How to Login Account on Pionex
How to Login your Pionex account
1. Go to Pionex Website and click on "Sign in".
2. Enter your Email / Phone Number and the Password.
3. If you’ve set SMS verification or 2FA verification, you will be directed to the Verification Page to enter SMS verification code or 2FA verification code.
4. After entering the correct verification code, you can successfully use your Pionex account to trade.
How to Login to Pionex with your Google account
1. Go to Pionex Website and click [Sign in].2. Select a Login method. Select [Continue with Google].
3. Choose your Google account to sign in to Pionex.
4. Congratulations, you have successfully signed in to Pionex.
How to Login to Pionex with your Apple account
With Pionex, you also have an option to log into your account through Apple. To do that, you just need to:1. On your computer, visit Pionex and click "Sign in".
2. Click "Continue with Apple" button.
3. Enter your Apple ID and password to sign in to Pionex.
4. Click "Continue".
5. Congratulations, you have successfully signed in to Pionex.
How to Login into the Pionex Android app
Authorization on the Android mobile platform is carried out similarly to authorization on the Pionex website. The application can be downloaded through the Google Play on your device. In the search window, just enter Pionex and click "Install".
Wait for the installation to complete. Then you can open and sign in to start trading.
How to Login into the Pionex iOS app
You have to visit the App Store and search using the key Pionex to find this app. Also, you need to install the Pionex App from App Store.
After installation and launching, you may sign in to Pionex iOS mobile app by using your email address, phone number, and Apple or Google account.
Reset Pionex Password
You can reset your account password from the Pionex Website or App. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.1. Go to the Pionex Website and click [Sign in].
2. On the sign in page, click [Forgot Password?].
If you are using the App, click [Forgot password?] as below.
Please note that for your account’s safety, you won’t be able to withdraw in 24 hours after you have reset your password using Forgot password function.
3. Enter your account email or phone number and click [Next].
4. Click on "I’m not robot" to complete security verification.
5. Enter the verification code you received in your email or SMS, and click [Confirm] to continue.
Notes
- If your account is registered with an email and you have enabled SMS 2FA, you can reset your password through your mobile number.
- If your account is registered with a mobile number and you have enabled email 2FA, you can reset the login password using your email.
7. Your password has been reset successfully. Please use the new password to log in to your account.
Frequently Asked Questions (FAQ)
How to Change Account Email
If you wish to change the email registered to your Pionex account, please follow the step-by-step guide below.After logging in to your Pionex account, click [Profile] - [Security].
Click [Unbind] next to [Email Verification].
To change your registered email address, you must have enabled Google Authentication and SMS Authentication (2FA).
Please note that after changing your email address, withdrawals from your account will be disabled for 24 hours and sign up with the unbound phone/email is also forbidden within 30 days after unbinding for security reasons.
If you wish to proceed, click [Next].
How to reset Google Authenticator【Google 2FA】
If you have uninstalled Google Authenticator, changed your mobile device, reset the system, or encountered any similar actions, the initial connection becomes invalid, rendering your Google verification (2FA) code inaccessible.
In such cases, it is necessary to reinstate your previous connection or submit a request to us for resetting Google Authenticator. After logging in again, you can then re-enable Google Authenticator.
How to manually reset Google Authenticator
1. Device transfer
To transfer your Google Authenticator account from an old device to a new one, follow these steps: On the old device, click the ≡ icon at the top-left of the app, choose [Transfer Accounts], and then select [Export Accounts]. Pick the account you want to export and perform the same steps on the new device by selecting [Transfer Accounts], clicking [Import Accounts], and scanning the QR code displayed on the old device. This manual process ensures the successful transfer of your Google Authenticator account from the old device to the new one.
2. Reset via secret key
If you have retained the 16-digit key provided during the binding process, follow these steps to restore your original 2FA-bound account in Google Authenticator: Click the (+) icon in the lower right corner of Google Authenticator, choose [Enter a setup key], and input "Pionex (your Pionex account)" in the [Account name] field. Then, enter the 16-digit key in the [Secret key] field, select [Time-based] for the Type of key, verify that all the required information is correctly filled, and press [Add]. This will reinstate the connection to your original 2FA-bound account within Google Authenticator.
How to apply to reset Google Authenticator
If you are unable to reset manually, please request a reset from us.
APP version reset entry:
1. Upon entering your account number and password, click on "Lost 2-factor authenticator?" below to initiate the Google Authenticator reset process.
2. Complete basic account authentication to verify your identity and ensure the reset is authorized. Carefully read the notification and follow the system guide to provide relevant account information. (We will automatically assess the input information based on your account security level during the review.)
3. After the application review, we will unbind the Google Authenticator within 1-3 working days and notify you of the progress via email.
Please notice:
- The reset process requires 1-3 working days for review and completion (excluding national holidays).
- If your application is declined, you will receive an email notification from [email protected], providing alternative solutions.
- Following the reset of Google Authenticator, promptly log in to your account to rebind the Google Authenticator.
How to disable SMS/Email manually when logged in
If you want to change or disable one of the authenticator verification of your account.
It is required to bind SMS/Email and Google 2FA at the same time. And you can follow the steps below to self-service disable the authenticator.
How to disable：
1. Begin by signing in to your Pionex account. Click on the account avatar and select "Security".
2. Identify the Email/SMS option you wish to deactivate, and click on "Unbind" to disable it.
Please notice:
Following the unbinding process, Pionex will temporarily suspend your withdrawal function for 24 hours. Additionally, the information you unbind will remain suspended for 30 days after the unbinding action.
3. Once you click "Next step," enter the Google 2FA code, and then click "Confirm".
If you encounter a 2FA code error, refer to this link for troubleshooting.
4. Verify both the email and SMS verification codes, then click "Confirm" again.
If you are unable to receive one of the verification codes due to factors like a mobile phone change or email account suspension, find an alternative solution here.
5. Congratulations! You have successfully unbound Email/SMS authentication.
For the safety of your account, please re-bind at your earliest convenience!
How to Bind Google Authenticator
You may bind Google Authenticator as the following steps:Web
1. Navigate to your Avatar on Pionex.com, select "Security", then go to "Google Authenticator" and click "Set".
2. Install the [Google Authenticator] App on your mobile device.
3. Open your Google Authenticator and select “Scan a QR code“.
4. Obtain a 6-digit verification code (valid within every 30 seconds) for your Pionex account. Input this code on your website page.
5. Congratulations! You have successfully linked Google Authenticator to your account.
Remember to record the [Key] in a secure location, like a notebook, and avoid uploading it to the internet. In case of uninstallation or loss of Google Authenticator, you can reset it using the [Key].
App
1. Launch the Pionex APP and go to “Account” -- “Settings” -- “Security” -- “2-Factor authenticator” -- “Google Authenticator” -- “Download”.
2. Enter your Email/SMS verification code.
3. Follow the system prompts to copy and paste the Pionex account name and Key (secret key) into Google Authenticator.
4. Obtain a 6-digit verification code (valid only within every 30 seconds) for your Pionex account.
5. Return to the Pionex APP and input the received verification code.
6. Congratulations! You have successfully linked Google Authenticator to your account.
Please record the [Key] in your notebook or somewhere safe and do not upload it to the internet. If you uninstall or lose your Google Authenticator. You can reset it with the [Key].
How to Deposit on Pionex
How to Buy Crypto with Credit Card on Pionex
Buy Crypto with Credit Card (Web)
1. Sign in to your Pionex account and click [Buy Crypto] -- [Express].
2. Choose the preferred platform (AlchemyPay/BANXA/Advcash), input the purchase amount, and then choose the preferred payment (Credit Card/Google Pay/Apple Pay). The system will automatically convert the expected cryptocurrency amount for you. After verifying that the information is accurate, click "Buy" to continue to the payment page.
3. Choose your payment method and click [Card].
4. Provide your credit card information, ensuring that the credit card used is registered under your name, and then click [Confirm].
5. Review the confirm payment details and finalize your order within 15 seconds. After this timeframe, the cryptocurrency’s price and the corresponding amount will be recalculated. Feel free to click [Refresh] to view the most up-to-date market price.
6. You will be directed to your bank’s OTP transaction page. Please follow the on-screen instructions to authenticate and verify the payment.
Buy Crypto with Credit Card (App)
1. Sign in to your Pionex account and tap [Account] -- [Buy Crypto] -- [Third-Party].
2. Choose the preferred platform (AlchemyPay/BANXA/Advcash), input the purchase amount, and then choose the preferred payment (Credit Card/Google Pay/Apple Pay). The system will automatically convert the expected cryptocurrency amount for you. After verifying that the information is accurate, click "Buy" to continue to the payment page.
3. Choose your payment method and tap [Card].
4. Provide your credit card information, ensuring that the credit card used is registered under your name, and then tap [Confirm].
5. Review the confirm payment details and finalize your order within 15 seconds. After this timeframe, the cryptocurrency’s price and the corresponding amount will be recalculated.
6. You will be directed to your bank’s OTP transaction page. Please follow the on-screen instructions to authenticate and verify the payment.
How to Deposit Crypto on Pionex
Deposit Crypto on Pionex (Web)
Before initiating a deposit, you make sure to identify the specific coin and network for the transfer.
For instance, if you plan to withdraw USDT from an external exchange to your Pionex account, navigate to the external exchange’s withdrawal section, select "Withdraw," and choose USDT. Confirm the network that supports USDT withdrawals on the external exchange.
Here’s an illustrative example:
Select the corresponding token and network on the withdrawal platform for the withdrawal. (For instance, if you opt for BSC (BEP20) to withdraw USDT, select a BSC address for USDT.)
It is crucial to note that using the wrong network during a deposit may result in the potential loss of assets.
How to check the deposit address and memo
1. Sign in to the Pionex website and on the top-right of the home page, click [Wallet] -- [Deposit].
2. Choose the cryptocurrency and network for the deposit. Click to [Copy] the deposit address from your Pionex Wallet and [Paste] it into the address field on the platform from which you plan to withdraw cryptocurrency.
Important note: Some cryptocurrencies require the input of a memo/tag. If you encounter a memo/tag, provide all the required information for a successful deposit.
3. Upon confirming the withdrawal request, the transaction undergoes a confirmation process. The duration of this confirmation varies based on the blockchain and its current network traffic. Following the completion of the transfer process, the funds will be promptly credited to your Pionex account.
Caution:
- Loss of assets may occur if deposited on the wrong network.
- Withdrawal fees are imposed by the withdrawal exchange/wallet.
- Upon reaching specific confirmations on the blockchain, you will receive your assets. Refer to the cryptocurrency scan platform for details; for instance, check TRC20 transactions on TRONSCAN.
Deposit Crypto on Pionex (App)
Before initiating a deposit, you make sure to identify the specific coin and network for the transfer.
For instance, if you intend to withdraw USDT from an external exchange to your Pionex account, access the external exchange’s withdrawal section, select "Withdraw," and choose USDT. Verify the network that supports USDT withdrawals on the external exchange.
Here’s an illustrative example:
Select the corresponding token and network on the withdrawal platform for the withdrawal. (For instance, if you opt for BSC (BEP20) to withdraw USDT, select a BSC address for USDT.)
It is crucial to note that using the wrong network during a deposit may result in the potential loss of assets.
How to check the deposit address and memo
1. Access the Pionex app, navigate to the [Account] page, and tap on [Deposit].
2. Choose the currency and network for the fund transfer. Tap [Copy] and [Paste] the address into the platform from which you wish to withdraw (alternatively, scan the QR code on the Pionex deposit page).
Important notice: Some cryptocurrencies require the input of a memo/tag. If you encounter a memo/tag, kindly provide the necessary information for a successful deposit.
3. Upon confirming the withdrawal request, the transaction undergoes a confirmation process. The duration of this confirmation varies based on the blockchain and its current network traffic. Following the completion of the transfer process, the funds will be promptly credited to your Pionex account.
Caution:
- Loss of assets may occur if deposited on the wrong network.
- Withdrawal fees are imposed by the withdrawal exchange/wallet.
- Upon reaching specific confirmations on the blockchain, you will receive your assets. Refer to the cryptocurrency scan platform for details; for instance, check TRC20 transactions on TRONSCAN.
How to Deposit Fiat Currency on Pionex
Deposit EUR and Fiat Currencies via SEPA Bank Transfer
1. Sign in to your Pionex account and click [Buy Crypto] -- [Bank Transfer].
2. Select your preferred fiat currency; currently, you have the option to buy USDT using euros, pounds, or reals. Input the desired expenditure amount, select the channel, and click "Deposit".
Important note:
- Before making a purchase, it is necessary to fulfill LV.2 KYC requirements. If you haven’t completed KYC verification, click the "Verify" button and follow the instructions. Once you’ve submitted the required KYC information, you can proceed with your purchase upon successful verification.
- If you haven’t provided an email address, kindly supplement this information. This step may be unnecessary if you’ve already provided your email during the Pionex registration process.
- Please agree to pertinent notifications and take note of the payment limit.
4. Provide additional essential information. At the request of the channel provider, once the required information is provided, a transfer account will be initiated for you. Complete the detailed address, city, and identification expiration date. Typically, the English name and country will be automatically filled based on your KYC. If not, you will need to provide this information. Once you’ve completed filling in the essential information, click "Submit".
5. Awaiting account generation. This process is expected to take around 10 minutes. Your patience is appreciated.
6. Finalize the Bank Transfer. Check your Name Confirmation and Recipient Details then click "I have completed the transfer". Once you’ve successfully completed the preceding steps, you will receive unique transfer information from the bank. In the event of a timeout or failure, please reach out to our customer support for assistance.
Upon receipt of your payment from the bank, we will promptly release your USDT. Please note that any unforeseen delays arising from your bank are beyond Pionex’s control. Take into account the transfer time, which may extend up to one business day. You can expect to receive your USDT within 0-3 business days. Additionally, we will notify you via email once your funds have been successfully processed.
7. You can view your transfer details in the order history section by clicking [Orders] -- [Buy Crypto Orders] -- [Bought].
Buy Crypto via SEPA Bank Transfer (Euro Only)
WebClick [Buy Crypto] -- [SEPA].
For European users, choose the deposit, input the quantity, and confirm by ticking "I agree". In the subsequent step, you will be presented with your unique reference code and the deposit details for AlchemyPay.
APP
Tap [Account] -- [Deposit] -- [Fiat Deposit] -- [SEPA].
For European users, choose the deposit, input the quantity, and confirm by ticking "I agree". In the subsequent step, you will be presented with your unique reference code and the deposit details for AlchemyPay.
Steps for purchasing:
- Enter the desired amount for the SEPA transaction. Once you’ve reviewed the precautions, confirm by ticking "I agree".
- On the following page, you will find the unique reference code for your Pionex account. Ensure that you input the correct reference code during the bank transfer.
- After completing the transaction, kindly allow 0-7 business days for the cryptocurrency to be deposited into your Pionex account. If you haven’t received the deposit after 7 business days, please reach out to our Live chat, and our service agents will assist you.
- To review the historical records of SEPA transactions, you can access them in the "Order History" section.
Frequently Asked Questions (FAQ)
Coins or Networks not supported on Pionex
Exercise caution when depositing coins or utilizing networks that are not supported by Pionex. If a network is not endorsed by Pionex, there is a possibility that you may be unable to recover your assets.
If you discover that the coin or network is not supported by Pionex, kindly complete the form and await our processing (Note that not all coins and networks may be accommodated).
Why do some coins need a memo/tag?
Certain networks utilize a shared address for all users, and the memo/tag serves as a crucial identifier for transfer transactions. For instance, when depositing XRP, it is essential to provide both the address and memo/tag for a successful deposit. If there is an incorrect memo/tag entry, please complete the form and anticipate a processing time of 7-15 business days (Note that not all coins and networks may be accommodated).
Minimum deposit amount
Ensure that your deposit amount exceeds the specified minimum, as deposits below this threshold cannot be completed and are irretrievable.
Additionally, you can verify the minimum deposit and withdrawal amounts.
What do I do when I do not receive the deposit in my Pionex account?
If you haven’t received the deposit after 7 business days, please furnish the following details to service agents or email [email protected]:
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Owner’s name of the bank account.
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Owner’s name of the Pionex account along with the account email/phone number (including country code).
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Remittance amount and date.
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A screenshot of the remittance information from the bank.
